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Easy Solutions
We ship from multiple locations, including Italy, Hong Kong, Australia, and the US, to get your order to you as quickly as possible.
1. Sign up directly via our website.
2. Place an order and wait for the confirmation email. This will include a link to activate your account.
That’s all there is to it, you can now enjoy exclusive SmartBuyGlasses perks.
We understand reading your prescription can be tricky if you're not an optician, but we’re here to help.
That's why we've created a list to make the process simpler. Click “Read More” to learn the terms you need to know to understand yours.
How to book your visit:
1. Go to our Help page, open our contact form and select “Zetland Service Hub - Book an appointment” under “What’s your question about?”
2. Submit the form and our team will confirm your appointment time.
3. We are located on Level 1 inside a secure building. When you arrive at the building entrance, use the intercom next to the lift and our team will buzz you in.
Vision Direct Service Hub
Suite 48, Level 1
1–5 Link Road
Zetland NSW 2017
Sydney, Australia
Opening hours: Monday - Friday, 11:00 AM - 3:30 PM (by appointment only)
To know more about our Service Hub, please read here.
We’ve got you covered— if any import taxes apply, we’ll take care of them.
Exception: Brazilian customers are responsible for any customs duties or taxes due to local trade regulations.
You can find your order number in the order confirmation email you received from us after placing your order. The number follows this format: VD0123456789G (two letters, ten digits, and one or two more letters).
If you still can’t find your confirmation email, no worries— contact us so we can help you track it down.Until your package hasn’t been shipped from our warehouse, you can make changes to your order, including cancellations, by contacting us via email customerservice@visiondirect.com.au, phone 1-800-958-277 or via chat.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
We got your back!
Customer Service hotline
+61 1 800 958 277
Available Mon-Fri,
from 9AM - 6PM AEST
Chat with us
24/7 everyday
Ask our optical dispensers
Request Call Back from our
Certified Optician
Our friendly service team is here to help you during our regular business hours.
At VisionDirect, we value our customers and ensure that you can find the answers you are looking for!
Thank You!
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You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
